Everything you need to know about our services, treatments, and products—answered right here. Explore our FAQs to learn more about what to expect during your visit. Because your skincare journey matters to us!
General
questions
What services do you offer?
We provide a range of services, including facials, waxing, threading, brow and lash services, Indian head massage, medical-grade facials, henna hair color, and hair spa treatments.
Do you offer consultations?
Yes, we offer personalized consultations to assess your skin concerns and recommend the best treatments and products for you.
What skincare brands do you use?
We use trusted brands like DermaQuest, Green Envee, and Autentica, offering a mix of medical-grade and Ayurvedic products.
How do I book an appointment?
You can book directly through our website, DM us on Instagram, or contact us via WhatsApp.
What is your cancellation policy?
We kindly ask for a 24-hour notice for cancellations or rescheduling. Late cancellations may incur a fee.
Facials &
Skincare
How do I know which facial is right for me?
During your visit, we’ll assess your skin type and concerns to recommend a customized facial tailored to your needs.
Are your facials safe for sensitive skin?
Absolutely! We specialize in treatments for all skin types, including sensitive and acne-prone skin.
How often should I get a facial?
We recommend getting a facial every 4–6 weeks to maintain healthy, glowing skin.
What are medical-grade facials?
Medical-grade facials use advanced skincare techniques and products to target specific concerns like acne, pigmentation, and signs of aging for effective, lasting results.
Waxing &
Threading
How long should my hair be for waxing?
Hair should be at least 1/4 inch (about the length of a grain of rice) for optimal results.
Is waxing painful?
Yes! We use high-quality wax suitable for sensitive skin to ensure a gentle experience.
Brows &
Lashes
What brow and lash services do you offer?
We offer brow threading, shaping, tinting, and lash lift and tint services for beautifully defined eyes.
How long do lash and brow tints last?
Results typically last 4–6 weeks, depending on your hair growth cycle.
Other
Questions
Do you sell skincare products?
Yes, we offer a curated selection of medical-grade and Ayurvedic products for purchase to maintain your results at home.
Can I get product recommendations?
Of course! We’ll guide you in choosing the best products based on your skin concerns.
Do you offer packages or discounts?
Yes, we offer seasonal promotions, package deals, and festive discounts. Follow us on Instagram or WhatsApp for updates!
Is your studio inclusive to all skin types and ethnicities?
Absolutely. We celebrate diversity and provide personalized care for all skin types and ethnic backgrounds.
Do you have gift cards?
Yes! Gift cards are available for purchase—perfect for treating a loved one.
How can I participate in the Tranquil Treats Rewards Boutique?
Simply visit us and ask about our rewards! You can enjoy perks like birthday surprises, loyalty cards, referral discounts, and more.
How does the Refer a Friend offer work?
Both you and your referred friend will receive 15% off a minimum purchase of $40 during your next visit. Just provide the name of the person who referred you.
What is your cancellation policy?
lease notify us at least 24 hours in advance for cancellations or rescheduling to avoid fees.
What are Velvet Hours, and what can I expect?
Velvet Hours are our exclusive Happy Hour offers from Monday to Friday, 2 pm–5 pm, where you can Save 10% on any services.
